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Audience Analytics

Minimize risk. Maximise reward.

We help you get the benefits of your very own analyst, without all the headaches and on-costs.

We provide all the deliverables an analyst would provide that ‘Unlock the Value’ of your CRM data, providing reports, insights, answers to key questions about customer behaviour, and ultimately recommend targeting actions to generate genuine returns from your CRM investment.

How we help

MRC works confidentially with the senior management of live music venues, theatres and large independent promoters, assisting with the programming decisions, helping to develop event programmes inline with audience demand and identifying product with a low probability of commercial success.

What we do

MRC helps management of this most critical financial risk by delivering accurate predictive analysis of the Box Office value of live shows, and by identifying and quantifying their commercial value to assist with better programming decisions providing insights and advice to those responsible for programming.

The biggest risk for venues, promoters and producers is investing resources in products which fail to deliver an appropriate profit, or any profit at all. The portfolio approach has obvious advantages in spreading risk, but further raising the ratio of 'hits' versus 'turkeys' has an enormous beneficial impact on a studio or independent's fortunes.

Key Benefits

Reduce volatility
Minimize risk
allocate resources for maximum benefit
Make better programming decisions

Pricing

Lite

website

Webmaster Basics. Troubleshooting, configuration, setup.

2 hours per month

$240/month

(plus GST)

Standard

reporting

Ideal for small to medium traffic sites. Support, maintenance, configuration.

5 hours per month

$600/month

(plus GST)

Advanced

press-office

Managed web, email, CRM. Upgrades, maintenance & support.

10 hours per month

$1200/month

(plus GST)

Custom

promoter+

Fully Managed Service

Web, Email, Analytics, CRM

Hosting available

$POA

(billed monthly)

*Pricing based on 'Normal' priority - read more

*10% discount applies for all packages paid annually in advance

To find out more - Get in touch

Audienceware pricing is simple

One monthly Contract price - resources all inclusive
Covers Web, Email, Analytics or a combination of all three
Just select a Contract level that includes your resource requirements

The Audienceware Advantage

Flexible - upgrade or downgrade to suit your needs
Volume discounts - the more you buy the more you save
Pay Annually to receive 12 months for the price of 10

Pay-as-you-go

You can choose to buy prepaid blocks on a casual basis
Minimum order is 2 hours prepaid for $240
You can use your hours as and when you need for up to 12 months

Priority Services

Need 'Rapid Response'? We offer:
- High: within 8 business hours (Normal rate x 1.5)
- Urgent: within 4 business hours (Normal rate x 2)
See Service Levels for more information

Something different?

Mix and Match - talk to us about tailoring a service to meet your needs

Pricing Table UK

Includes	Description	Bronze	Silver	Gold
Audience size	Contacts,Customers, Web Users, Subscribers etc	10,000	100,000	500,000
Disk Space	Data, Media Files, Documents etc	1GB	10GB	50GB
Support Hours	CustomDevelopment, Analysis etc	1	10	50
Report Packs	Pre-defined report packsor Custom reports	1	10	50
Service Users	Audienceware Account Logins	1	3	10
Price	Monthly	£50	£250	£1000

Webmaster Services

Audienceware provides all the services you would expect from an in-house Webmaster:

Content Management
CRM
Data Management
Backup and Restore
Hosting Administration

Design services and Hosting are available on request.

Digital Marketing + Data Science

Engage Your Audience with Web and CRM that works, Analytics to make it work smarter!

Integrated Digital Marketing as a Managed Service

Developed, Designed, Managed using best of breed open source and cloud technologies
'Managed Service' - more affordable and reliable than traditional agency/in house models
Support when you need it - problems solved!
Better digital experiences for your audience, better productivity for your business!

Let Audienceware be your virtual Digital Marketing Team to get your Web, Email and Analytics working hard for you!

Templates

Template	Preview	Get the HTML Code
Template	Blue background, with picture, responsive	<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <title>Sendy \| Email Template</title> <!-- Charset --> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <!-- Responsive Meta --> <meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0;"/> <style> .ExternalClass {width:100%;} .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;} body {-webkit-text-size-adjust:none; -ms-text-size-adjust:none;} body {margin:0; padding:0;} table {border-collapse: collapse;} table td {border-collapse:collapse;} a {color: #c2e0fc; text-decoration: none; } /-- Responsive --/ .noDesktop{width: 0px; height: 0px; display: none;} @media only screen and (max-width: 640px){ /-------- container --------/ body[yahoo] .containerBox{width: 420px !important;} body[yahoo] .column{width: 380px !important; margin-bottom: 20px !important;} body[yahoo] .noDesktop{width: 10px !important; height: 20px !important; display: block !important;} body[yahoo] .noMobile{width: 0px !important; display: none !important;} body[yahoo] .onMobileWidth25{width: 25px !important;} body[yahoo] img{width: 100% !important;} } @media only screen and (max-width: 479px){ /-------- container --------/ body[yahoo] .containerBox{width: 300px !important;} body[yahoo] .column{width: 260px !important; margin-bottom: 20px !important;} body[yahoo] .noDesktop{width: 10px !important; height: 20px !important; display: block !important;} body[yahoo] .noMobile{width: 10px !important; display: none !important;} body[yahoo] .onMobileWidth25{width: 25px !important;} body[yahoo] img{width: 100% !important;} } </style> </head> <body bgcolor="f0f0f0" style="background-color: #f0f0f0; width: 100%; margin: 0px; padding: 0px;" yahoo="fix"> <table class="mainTable" bgcolor="f0f0f0" border="0" cellpadding="0" cellspacing="0" width="100%"> <tr> <td align="center"> <!-- ========= PREHEADER ========= --> <table class="containerWide" bgcolor="016cb8" border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="background-color: #016cb8; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="10" width="600"> </td></tr> <tr> <td align="right" width="600" style="color: #ffffff; font-family: Helvetica,Arial,sans-serif; font-size: 13px; line-height: 13px; width: 600px;"> <a href="" target="_blank" style="color: #c2e0fc; text-decoration: none;">View in Browser</a> </td> </tr> <!-- Space --> <tr><td height="10" width="600"> </td></tr> </table> </td> </tr> </table> <!-- ========= END PREHEADER ========= --> <!-- ========= HEADER ========= --> <!-- Wide --> <table class="containerWide" bgcolor="016cb8" border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="background-color: #016cb8; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" background="http://themes.lioncodestudio.com/themes/sendy/dev/img/bg.jpg" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="0079dd" style="background-image: url(http://themes.lioncodestudio.com/themes/sendy/dev/img/bg.jpg); background-color: #0079dd; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="25"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="40"></td></tr> <!-- Headline --> <tr> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="left" style="color: #c2e0fc; font-family: Helvetica,Arial,sans-serif; font-size: 30px; line-height: 30px;" > <span style="color: #ffffff; font-size: 48px; line-height: 48px; font-weight: bold;">Sendy</span> is finally here. </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="20"></td></tr> <!-- Text --> <tr > <td> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="340" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="left" style="color: #c2e0fc; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit.<br />Dolore, voluptas, quae, ducimus animi earum eum nemo aspernatur rem cumque blanditiis eaque tempora qui expedita! </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="20"></td></tr> <!-- Call To Action --> <tr > <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Button --> <tr> <td align="left" style="padding-bottom: 10px;" > <table border="0" align="left" cellpadding="0" cellspacing="0" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="left" style="background-color: #0079dd; border-radius: 20px; padding-left: 25px; padding-right: 25px; padding-top: 8px; padding-bottom: 5px; text-align: center;"> <a href="#" style="color: #ffffff; text-decoration: none; border-radius: 20px; font-family: Helvetica,Arial,sans-serif; font-size: 20px; font-weight: 600; line-height: 24px;text-align: left;">GET IT HERE!</a> </td> </tr> </table> </td> </tr> <!-- Subtext --> <tr> <td align="left" style="color: #c2e0fc; font-family: Helvetica,Arial,sans-serif; font-size: 12px; line-height: 12px; font-weight: 300;" > EXCLUSIVE ON THEMEFOREST </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> </table> </td> <td width="25"></td> </tr> </table> </td> </tr> </table> <!-- ========= END HEADER ========= --> <!-- ========= FEATURES ========= --> <!-- Wide --> <table class="containerWide" border="0" align="center" bgcolor="dddddd" cellpadding="0" cellspacing="0" width="100%" style="background-color: #dddddd; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="f0f0f0" style="background-color: #f0f0f0; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="20"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="30"> </td></tr> <!-- 3 Columns --> <tr> <td style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;"> <!-- Column 1 --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="180" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Icon --> <tr> <td align="center"> <img height="" class="icon" src="http://placehold.it/44x44" alt="Icon" width="44px" border="0" style="width: 44px !important; display: block; border-style: none;" /> </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Title --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > RESPONSIVE </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Text --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. </td> </tr> <!-- Space --> <tr><td height="20" class="noDesktop"></td></tr> </table> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="370" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td> <!-- Column 2 --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="180" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Icon --> <tr> <td align="center"> <img height="" class="icon" src="http://placehold.it/44x44" alt="Icon" width="44px" border="0" style="width: 44px !important; display: block; border-style: none;" /> </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Title --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > FULLY LAYERED PSD </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Text --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. </td> </tr> <!-- Space --> <tr><td height="20" class="noDesktop"></td></tr> </table> <!-- Column 3 --> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="180" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Icon --> <tr> <td align="center"> <img height="" class="icon" src="http://placehold.it/44x44" alt="Icon" width="44px" border="0" style="width: 44px !important; display: block; border-style: none;" /> </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Title --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > SUPPORTED </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Text --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. </td> </tr> <!-- Space --> <tr><td height="20" class="noDesktop"></td></tr> </table> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> </table> </td> <td width="20"></td> </tr> </table> </td> </tr> </table> <!-- ========= END FEATURES ========= --> <!-- ========= 1/3 IMAGE LEFT 2/3 CONTENT RIGHT ========= --> <!-- Wide --> <table class="containerWide" border="0" align="center" bgcolor="f0f0f0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #f0f0f0; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="ffffff" style="background-color: #ffffff; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="20"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="30"> </td></tr> <tr> <td style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;"> <!-- Image --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="200" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="center"> <img height="" src="http://placehold.it/200x150" alt="Image" width="200px" border="0" style="width: 200px; display: block; border-style: none;" /> </td> </tr> </table> <!-- Content --> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="345" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Title --> <tr> <td width="10" class="noMobile"> </td> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > FULLY LAYERED PSD </td> </tr> <!-- Space --> <tr><td height="10" class="noMobile"> </td><td> </td></tr> <!-- Text --> <tr> <td width="10" class="noMobile"> </td> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. Dolore, voluptas, quae, ducimus animi earum eum nemo aspernatur rem cumque blanditiis eaque tempora qui expedita! </td> </tr> <!-- Space --> <tr><td height="10" class="noMobile"> </td><td> </td></tr> <!-- Link --> <tr> <td width="10" class="noMobile"> </td> <td align="left"> <a href="#" target="_blank" style="color: #333333; text-decoration: none;" >Read More</a> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> <!-- Border --> <tr><td height="0" bgcolor="f0f0f0" style="line-height: 0px;"></td></tr> </table> </td> <td width="20"></td> </tr> </table> </td> </tr> </table> <!-- ========= END 1/3 IMAGE LEFT 2/3 CONTENT RIGHT ========= --> <!-- ========= 1/3 IMAGE RIGHT 2/3 CONTENT LEFT ========= --> <!-- Wide --> <table class="containerWide" border="0" align="center" bgcolor="f0f0f0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #f0f0f0; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="ffffff" style="background-color: #ffffff; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="20"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="30"> </td><td class="noMobile"> </td><td class="noMobile"> </td></tr> <tr> <td style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;"> <!-- Image --> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="200" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="center"> <img height="" src="http://placehold.it/200x150" alt="Image" width="200px" border="0" style="width: 200px; display: block; border-style: none;" /> </td> </tr> </table> <!-- Content --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="345" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Title --> <tr> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > FULLY LAYERED PSD </td> <td width="10" class="noMobile"> </td> </tr> <!-- Space --> <tr><td height="10"> </td><td class="noMobile"> </td></tr> <!-- Text --> <tr> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. Dolore, voluptas, quae, ducimus animi earum eum nemo aspernatur rem cumque blanditiis eaque tempora qui expedita! </td> <td width="10" class="noMobile"> </td> </tr> <!-- Space --> <tr><td height="10"> </td><td class="noMobile"> </td></tr> <!-- Link --> <tr> <td align="left"> <a href="#" target="_blank" style="color: #333333; text-decoration: none;" >Read More</a> </td> <td width="10" class="noMobile"> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> </table> </td> <td width="20"></td> </tr> </table> </td> </tr> </table> <!-- ========= END 1/3 IMAGE RIGHT 2/3 CONTENT LEFT ========= --> <!-- ========= FULL FEATURE ========= --> <!-- Wide --> <table class="containerWide" border="0" align="center" bgcolor="dddddd" cellpadding="0" cellspacing="0" width="100%" style="background-color: #dddddd; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="f0f0f0" style="background-color: #f0f0f0; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="20"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="30"> </td></tr> <tr> <td style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;"> <!-- Content --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Title --> <tr> <td align="left" style="font-weight: 600;" > FULLY LAYERED PSD </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Text --> <tr> <td align="left" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. Dolore, voluptas, quae, ducimus animi earum eum nemo aspernatur rem cumque blanditiis eaque tempora qui expedita! </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Button --> <tr> <td align="left" style="padding-top: 10px; padding-bottom: 10px;" > <table border="0" align="left" cellpadding="0" cellspacing="0" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="left" style="background-color: #016cb8; border-radius: 20px; padding-left: 20px; padding-right: 20px; padding-top: 5px; padding-bottom: 5px; text-align: center;"> <a href="#" style="color: #ffffff; text-decoration: none; background-color: #016cb8; border-radius: 20px; font-family: Helvetica,Arial,sans-serif; font-size: 14px; font-weight: 600; line-height: 20px;text-align: center;">GET IT HERE!</a> </td> </tr> </table> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> </table> </td> <td width="20"></td> </tr> </table> </td> </tr> </table> <!-- ========= END FULL FEATURE ========= --> <!-- ========= 1/2 IMAGE LEFT 1/2 CONTENT RIGHT ========= --> <!-- Wide --> <table class="containerWide" border="0" align="center" bgcolor="f0f0f0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #f0f0f0; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="ffffff" style="background-color: #ffffff; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="20"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="30"> </td></tr> <tr> <td style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;"> <!-- Image --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="275" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="center"> <img height="" src="http://placehold.it/275x175" alt="Image" width="275px" border="0" style="width: 275px; display: block; border-style: none;" /> </td> </tr> </table> <!-- Content --> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="270" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Title --> <tr> <td width="10" class="noMobile"> </td> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > FULLY LAYERED PSD </td> </tr> <!-- Space --> <tr><td height="10" class="noMobile"> </td><td> </td></tr> <!-- Text --> <tr> <td width="10" class="noMobile"> </td> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. Dolore, voluptas, quae, ducimus animi earum eum nemo aspernatur rem cumque blanditiis eaque tempora qui expedita! </td> </tr> <!-- Space --> <tr><td height="10" class="noMobile"> </td><td> </td></tr> <!-- Link --> <tr> <td width="10" class="noMobile"> </td> <td align="left"> <a href="#" target="_blank" style="color: #333333; text-decoration: none;" >Read More</a> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> <!-- Border --> <tr><td height="0" bgcolor="f0f0f0" style="line-height: 0px;"></td></tr> </table> </td> <td width="20"></td> </tr> </table> </td> </tr> </table> <!-- ========= END 1/2 IMAGE LEFT 1/2 CONTENT RIGHT ========= --> <!-- ========= 1/2 IMAGE RIGHT 1/2 CONTENT LEFT ========= --> <!-- Wide --> <table class="containerWide" border="0" align="center" bgcolor="f0f0f0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #f0f0f0; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="ffffff" style="background-color: #ffffff; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="20"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="30"> </td></tr> <tr> <td style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;"> <!-- Image --> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="275" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="center"> <img height="" src="http://placehold.it/275x175" alt="Image" width="275px" border="0" style="width: 275px; display: block; border-style: none;" /> </td> </tr> </table> <!-- Content --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="270" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Title --> <tr> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > FULLY LAYERED PSD </td> <td width="10" class="noMobile"> </td> </tr> <!-- Space --> <tr><td> </td><td height="10" class="noMobile"> </td></tr> <!-- Text --> <tr> <td align="left" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. Dolore, voluptas, quae, ducimus animi earum eum nemo aspernatur rem cumque blanditiis eaque tempora qui expedita! </td> <td width="10" class="noMobile"> </td> </tr> <!-- Space --> <tr><td> </td><td height="10" class="noMobile"> </td></tr> <!-- Link --> <tr> <td align="left"> <a href="#" target="_blank" style="color: #333333; text-decoration: none;" >Read More</a> </td> <td width="10" class="noMobile"> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> </table> </td> <td width="20"></td> </tr> </table> </td> </tr> </table> <!-- ========= END 1/2 IMAGE RIGHT 1/2 CONTENT LEFT ========= --> <!-- ========= FEATURES ========= --> <!-- Wide --> <table class="containerWide" border="0" align="center" bgcolor="dddddd" cellpadding="0" cellspacing="0" width="100%" style="background-color: #dddddd; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="f0f0f0" style="background-color: #f0f0f0; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="20"></td> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="30"> </td></tr> <!-- 3 Columns --> <tr> <td style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;"> <!-- Column 1 --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="180" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Icon --> <tr> <td align="center"> <img height="" class="icon" src="http://placehold.it/44x44" alt="Icon" width="44px" border="0" style="width: 44px !important; display: block; border-style: none;" /> </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Title --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > RESPONSIVE </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Text --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. </td> </tr> <!-- Space --> <tr><td height="20" class="noDesktop"></td></tr> </table> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="370" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td> <!-- Column 2 --> <table class="column" border="0" align="left" cellpadding="0" cellspacing="0" width="180" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Icon --> <tr> <td align="center"> <img height="" class="icon" src="http://placehold.it/44x44" alt="Icon" width="44px" border="0" style="width: 44px !important; display: block; border-style: none;" /> </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Title --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > FULLY LAYERED PSD </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Text --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. </td> </tr> <!-- Space --> <tr><td height="20" class="noDesktop"></td></tr> </table> <!-- Column 3 --> <table class="column" border="0" align="right" cellpadding="0" cellspacing="0" width="180" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Icon --> <tr> <td align="center"> <img height="" class="icon" src="http://placehold.it/44x44" alt="Icon" width="44px" border="0" style="width: 44px !important; display: block; border-style: none;" /> </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Title --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 600;" > SUPPORTED </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> <!-- Text --> <tr> <td align="center" style="color: #333333; font-family: Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; font-weight: 300;" > Lorem ipsum dolor sit amet, consectetur adipisicing elit. </td> </tr> <!-- Space --> <tr><td height="20" class="noDesktop"></td></tr> </table> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> </table> </td> <td width="20"></td> </tr> </table> </td> </tr> </table> <!-- ========= END FEATURES ========= --> <!-- ========= FOOTER ========= --> <!-- Wide --> <table class="containerWide" bgcolor="016cb8" border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="background-color: #016cb8; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" bgcolor="0079dd" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="40"> </td></tr> <!-- Headline --> <tr> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td width="25"> </td> <td align="center" style="color: #c2e0fc; font-family: Helvetica,Arial,sans-serif; font-size: 28px; line-height: 28px;" > Grab me on Themeforest! </td> <td width="25"> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> <!-- Call To Action --> <tr> <td> <table border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Button --> <tr> <td width="25"> </td> <td align="center" style="padding-bottom: 10px;" > <table border="0" align="center" cellpadding="0" cellspacing="0" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <tr> <td align="center" style="background-color: #003d6e; border-radius: 20px; padding-left: 25px; padding-right: 25px; padding-top: 8px; padding-bottom: 5px; text-align: center;"> <a href="#" style="color: #ffffff; text-decoration: none; border-radius: 20px; font-family: Helvetica,Arial,sans-serif; font-size: 20px; font-weight: 600; line-height: 24px;text-align: left;">GET IT HERE!</a> </td> </tr> </table> </td> <td width="25"> </td> </tr> </table> </td> </tr> <!-- Space --> <tr><td height="30"> </td></tr> </table> </td> </tr> </table> <!-- ========= END FOOTER ========= --> <!-- ========= SUB FOOTER ========= --> <table class="containerWide" bgcolor="016cb8" border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="background-color: #016cb8; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="10"> </td><td> </td></tr> <tr> <td align="center" style="color: #ffffff; font-family: Helvetica,Arial,sans-serif; font-size: 13px; line-height: 15px;"> <a href="" target="_blank" style="color: #c2e0fc; text-decoration: none;">Unsubscribe</a> from this list \|  <a href="" target="_blank" style="color: #c2e0fc; text-decoration: none;">Forward</a> to a friend \|  <a href="" target="_blank" style="color: #c2e0fc; text-decoration: none;">Update your profile</a><br /> Copyright 2013 - Lion Code Studio </td> <td align="right" valign="top" style="color: #ffffff; font-family: Helvetica,Arial,sans-serif; font-size: 13px; line-height: 15px;"> </td> </tr> <!-- Space --> <tr><td height="10"> </td><td> </td></tr> </table> </td> </tr> </table> <!-- ========= END SUB FOOTER ========= --> <!-- ========= Social ========= --> <table class="containerWide" bgcolor="ffffff" border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="background-color: #ffffff; border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;" > <tr> <td> <!-- Box --> <table class="containerBox" border="0" align="center" cellpadding="0" cellspacing="0" width="600" style="border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;"> <!-- Space --> <tr><td height="10"> </td></tr> <tr> <td align="right"> <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-facebook.jpg" alt="Facebook" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a>  <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-twitter.jpg" alt="Twitter" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a>  <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-googleplus.jpg" alt="Google Plus" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a>  <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-linkedin.jpg" alt="LinkedIn" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a>  <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-pinterest.jpg" alt="Pinterest" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a>  <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-dribbble.jpg" alt="Dribbble" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a>  <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-youtube.jpg" alt="Youtube" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a>  <a href="#" target="_blank" style="width: 32px !important;"><img height="" class="icon" src="http://themes.lioncodestudio.com/ui/img/icon-vimeo.jpg" alt="Vimeo" width="32px" border="0" style="width: 32px !important; border-style: none;" /></a> </td> </tr> <!-- Space --> <tr><td height="10"> </td></tr> </table> </td> </tr> </table> <!-- ========= END SOCIAL ========= --> </td> </tr> </table> </body> </html>

Links

http://www.ocn.org.au

http://www.doubledayrealestate.com.au

http://www.musicosity.co.uk

http://www.beyondthebarricade.com

Tables

Web

Here are some more details for those who need a comprehensive web service, and what's included in each package:

Service	Features	Bronze	Silver	Gold
Installation	Website Set Up	✔	✔	✔
Configuration	Menus, Main Pages	✔	✔	✔
Theme	Standard Templates, Custom Colours	✔
	Custom Templates		✔	✔
User Posts	Unlimited Stories, Blogs, Polls	✔	✔	✔
Hosting	Website, Email	✔	✔	✔
Media File Storage	100 MB	✔
	1 GB		✔
	10 GB			✔
Media	Photo Gallery, Audio/Video Posts	✔	✔	✔
	Customised Views		✔	✔
	Streaming			✔
Custom Views	Advanced Content Display Templates		✔	✔
Custom Forms	Application Forms, Online Surveys		✔	✔
eCommerce	Online Store			✔
CiviCRM	Setup and support			✔
Analytics	Google Analytics	✔	✔	✔
	Custom Web Reports			✔

Notes:

Unlimited - fair usage policy applies -defined as consistent with and without impact to normal usage of the majority of clients using the services.
Audio/Video posts using externally hosted service are unlimited (e.g. YouTube, soundcloud etc), otherwise limited by file storage capacity.

Email

Service	Features	Basic	Intermediate	Advanced
Installation	Account Set Up	✔	✔	✔
Contacts Import	Initial Bulk Data Upload	✔	✔	✔
Templates	HTML Templates for easy campaign set up	✔	✔	✔
Multiple Lists	Segment customers for increased relevance	✔	✔	✔
No of Contacts	5,000	✔
	20,000		✔
	100,000			✔
Online Reporting	Campaign Tracking, Opens and Click	✔	✔	✔
Advanced Analytics	Segmentation, Propensity modelling			✔

* Unlimited - fair usage policy applies.

Additional Services

SERVICE	DESCRIPTION	RATE
Technical Support	Systems issues, administration access	Free
Custom Support	List Management	$80/Hour
	Bulk Data Processing	$80/Hour
	Campaign Management	$80/Hour
Custom Design	We work with graphic design partners who will quote based on requirments	POA

Analytics

Service	Features	Bronze	Silver	Gold
Installation	Account Set Up	✔	✔	✔
Data Preparation	Initial Upload ans Assessment	✔	✔	✔
Single Customer View	Master table of key summary statistics on every customer	✔	✔	✔
Customer Basics	Customer Base	✔	✔	✔
Summary Statistics	Totals, Averages, Frequencies, Trends	✔	✔	✔
Product Analysis	Top Sales		✔	✔
RFM	Recency, Frequency, Monetary	✔	✔	✔
Profile Analysis	Comparitive statistics by RFM segment		✔	✔
No of Customers	1-10,000	✔
	10,001-100,000		✔
	100,001+			✔
Marketing Performance	Online campaign reports - open and click rates	✔	✔	✔
Multiple Data Sources	Sales, Email, Web, more feeding into Single Customer View		✔	✔
	100,001+			✔
Segmentation	Cluster analysis, grouping customers into behavioural groups			✔
Propensity Modelling	Scoring most liekly to respond or buy, applied to email			✔

Additional Services

Service	Description	Rate
Technical Support	Systems issues, administration access	Free
Custom Support	Data Management	£80/Hour
	Analytics Presentation	£80/Hour
	Custom Reports and Analytics	£80/Hour
Custom Analytics	Special projects requiring dedicated development and resource management	POA

Marketing Services

Audienceware Marketing Services are a new suite of offerings designed to support clients with marketing & communications execution.

The new services are being developed in response to a growing need for client side support beyond technical enablement, to help 'realise' their strategic marketing aspirations, and fully leverage the available technologies.

Currently in 'beta' development, Audienceware Marketing Services are offered to all clients.

Services

Design Services

Scope
- HTML / Responsive Email templates
- HTML / Responsive Landing Pages
- Print or Online Advertising
Base Service
- Compose copy provided by client
- Apply images selected by client
- Prepare draft art for client approval/modifications
- Prepare final art for production
Extras - Images
- Provide client with access to stock service
- Image purchase

Email Marketing

Scope
- Bulk Mailing Setup & Execution
- Templates/Copy provided by client or Design Services
- Contact data provided by client
- Campaign coordination
Base Service
- List Preparation
- Apply Segmentation to client specifications
- Set up Mailing with Templates and Lists
- Insert standard ‘mail merge’ tokens
- A/B Testing
- Schedule & Run
- Run effectiveness reports
Extras
- Tech support
  - ‘Smart’ templates / custom tokens or
  - Advanced
- Repeat/revised content<
- Complex multistep campaign execution

Social & Digital Advertising

Scope
- Page setup
- Content Posting
- Advertising management
Base Service
- Create Social Media Pages
- Apply client design concept, images and core content/profile
- Apply posts provided by client
- Advertising
  - Create advertisements using client provided content
  - Apply targeting criteria defined in consultation with the client
  - Monitor spend within budget
  - Enable reporting
Extras
- Deep integration with website and analytics

Terms of Service

The following defines Audienceware's standard Terms of Service, which will apply to all services engagements, unless otherwise provided by the Audienceware team.

"Webmaster Services"

Standard Support

Support is generally defined as ensuring the Production system is fully functional as specified through the development process which may include

Drupal functionality, content management, commerce
CiviCRM functionality as developed, contact management, and mailing
Theme as developed
Break/fix - solve functional issues as they arise
Support the Client to enable/disable production features
Support the Client with major import/export of data
Knowledge transfer / documentation / training where developments may result in a change to procedures

All support requests are raised via the Support Ticket system (see SLA)

Standard Development

Standard Development is defined as minor change requests to the production system, not part of a larger defined project. Being simpler, short development cycle work e.g. (hours, 1-2 days) may be manageable within the same priority queue as Support - examples:

Structure
- Content Types - add, remove fields
- Pages - layout, add/remove Blocks, online Book outlines etc
- Other: Menus, Product Display etc
Modify Views and node templates
Media: Images and documents - enable use of these within content, enable linking
Styling/Theming changes
- Based on design briefs supplied by the Client directly (which may include mockups or examples) or via their designer
- This includes applying fonts, colours, spacing, layout, supplied images
Other Standard Development / Change Requests
- As defined by the Client business requirements, includes the majority of additions or modifications that can be completed using currently installed modules
CiviCRM
- Customisations beyond normal business usage e.g. Fields, Event features, payments, Cases, custom searches etc
Excludes ‘Discovery’ or Major Development
- The Project Manager will advise the Client when the request is outside the scope of ‘minor’ development, and requires either investigation (Discovery) or definition as a ‘Special Project’ to be budgeted separately (see limitations)

Custom Development / ‘Special Projects’

Custom development requiring new modules and/or creating or changing Drupal code is outside of scope of Standard Development
the Client may commission Custom Development as a ‘Special Project’ to be costed and charged separately (post interim period, if the cost exceeds the monthly allocated hours). It is expected that the Client will provide full requirements and test the deliverables on completion.

Project Management / Development Roadmap

Respond to business requirements provided by the Client with technical recommendations, advise and help the Client plan future development
Project Management
- Agreed specifications to be planned within Project software using Project->Task->Ticket->hierarchy
- coordinate Audienceware and other resources to help specify ongoing development

"Reporting & Analytics Services"

In addition to standard CiviCRM reports and Drupal views, Audienceware’s web and customer analytics will be available to the Client as required
- Customer and contact intelligence, from Drupal user, commerce and CiviCRM data (mailing, events etc)
- Google Analytics support and/or Piwik Web analytics
- Optional - Elasticsearch ‘Big Data’ analytics, based on collated accesslog data
Delivery modes may include:
- reports, charts,
- online BI portal (Pentaho or MSSQLServer Reporting Serviecs),
- predictive analytics (segmentation, propensity etc)
It is expected that the Client will be able to use the analytics to achieve measurable improvement, and agree for Audienceware to cite the achievements via an Audienceware case study or otherwise stated on Audienceware’s website

"Hosting Services"

the Client may request Audienceware to manage hosting on Amazon Web Services
A flat fee is proposed as an initial fee to cover both server and storage costs, which may be subject to review should the costs vary dramatically during the interim period
Audienceware will upscale/downscale or otherwise reconfigure to optimise the performance whilst containing the cost to do so
Backup and disaster recovery are managed within AWS

"Marketing Services"

Marketing Services (currently in Alpha development) may be offered to the Client on an invitation basis - see Marketing Services for definition

Limitations/Exclusions

Support of externally Developed Modules
- Accountability for the function of non Audienceware development remains with the original developers
- supporting of such custom development by Audienceware is limited to troubleshooting, coordinating with the original developer
- Audienceware will endeavour to maintain full functionality in the event of an issue, or find an acceptable work around
- Replacement of such custom developments will be categorised as ‘Custom Development' to be scoped and charged separately
Creative Design
- the Client will engage their own designer for originating new design and sourcing images (Audienceware may refer designers to the Client)
Financial Management (Paypal) - out of scope as the Client require secure access
User liaison
- All communications to members are the responsibility of the Client or the Webmaster as delegated
- The exception will be responses to technical queries, or to provide technical input to an the Client communication
Desktop Support
- It is recommended that the Client engage a Desktop support specialist for operations on environments outside the Web Server such as Windows/Mac operating systems, MS Office, Mac Mail, Google Drive
- MS Office / HTML conflicts - the universal web standard is HTML, and any problems caused by MS Office are outside these standards and hence outside of scope. It is recommended that HTML content be originated in the web, or pasted ‘cleanly’ meaning stripped of MS Office styling manually, or by using the special ‘W’ paste tool in the rich text editor.
Data Entry
- Audienceware supports bulk data upload from quality data sources in standard formats including Excel, CSV, XML
- Manual data entry remains the responsibility of the Client - arrangements can be made to engage a Data Entry service if required
CiviCRM
- Contact management is managed by the Client unless otherwise delegated to the Webmaster
- Mailing templates are managed by the Client, except where Audienceware may provide an integrated template builder solution

Assumptions

Support & Development
- All requests are classified as one of Production, Development or Discovery according to the published online Support & Development guidelines
- A request does not imply an obligation upon Audienceware to deliver - delivery may be excluded if the work is unadvised or otherwise outside of the scope within which Audienceware may provide a guarantee of work done
- In the case of Discovery work, as stated online the commitment to deliver may be limited to investigation only, with progress to development being subject to review
Development coordination
- the Client will include Audienceware in coordination of all development
- This is essential to be able to be fully knowledgeable of development plans in order to advise on support issues and risk mitigation
- the Client and Audienceware will aim to standardise wherever possible to reduce support risks associated with custom development
Knowledge Transfer
- Audienceware do not provide full system training, but will direct clients to known training resources including user guides and videos
- Clients are encouraged to maintain their own documentation for their operational procedures, and supplementary understanding
- For bespoke configurations or procedures relating to a new development, Audienceware will contribute with specialist documentation at the time of delivery, escalating to online handover sessions as required.
Documentation
- the Client are responsible for maintaining production procedures documentation for all business functions (Content Management, CiviCRM etc)
- Audienceware may provide input into user guides/procedures where advantageous to the Client, and encourage contribution from the Client to add further detail or content that will aid understanding and make it easier for new personnel training
User Acceptance Testing (UAT)
- the Client as the client have ultimate ownership of the user experience - given most new development will impact the user experience, it is in the Client’s interest to test by way of a ‘walk through’
- Audienceware will provide the means by which to test - any changes within scope will be included in the service
- Should the Client not wish to test within 5 days of development or change request delivery, subsequent change requests may incur additional charges if outside of SLA or beyond agreed hours.
Ticketing System
- The Ticketing system is the primary mode of engagement for support
  - All support requests require a ticket without exception - no ticket, no support
- Audienceware will provide online access to all nominated the Client personnel required to have access
  - All the Client members using the system are expected to be familiar with the Support help (login required)
- Online access is recommended as it enables greater functionality
  - Email notifications are provided for new tickets and replies, and new tickets may also be created via email (note - may cause duplication, and may not be in desired sequence)
- Ticket sequence
  - The sort sequence if to be managed by the Client, using the drag/drop save functionality - sorting is done within each priority level
  - Audienceware will address the tickets in the visible order, therefore it is recommended that the Client login and review the sequence regularly
  - All tickets are assumed to be normal priority by default - change in priority may impact billing (see SLA)
- Telephone support is assumed to be an escalation to high priority and charges may apply (see SLA)
- Timetrackings are recorded per ticket, task, project or organisation as required
Delivery Timing
- The effort required to perform tasks is assumed to be industry standard
- Therefore changes in duration is a function of allocated resource hours, and sort sequence
- Audienceware will advise RE sort sequence where there are dependencies and Duration may be negatively impacted
- the Client may request additional resource hours beyond SLA as per the pricing schedule
Issue Resolution
- Audienceware takes delivery very seriously, and are committed to delivering to agreed specification on Production and Development
- In order for issues to be resolved productively, the assumption will be made on the basis that delivery to specification is a given, and that gaps in expectation may be explored in terms of gaps in understanding between the business requirements and technical specifications
- Issues are to be raised directly with the Account Manager via business email, not via tickets.
Qual ity control
- Guarantee applies to Audienceware’s work, not the software used for which the guarantee may/may not apply according to the creator’s policy
- Faults iden tified in Audienceware’s work will be fixed at Audienceware’s cost provided the faults are limited in scope to factors entirely within Audienceware’s control
Base & Bonus Hours per month
- If an interim period is agreed, Audienceware may provide services on a Time & Materials basis, as the monthly requirements are not known
  - Base and Bonus hours may be combined, as if x +y% allocation is applied
  - I.e. only x time will be billable at the standard rate, reducing the overall effective rate
- Following an interim period normal months will be a maximum guaranteed allocation of x hours per month (to be determined after the interim period)
  - Base hours may be pulled forward or 'banked’ for the next period
- Bonus hours are offered as reward for helping Audienceware to load balance over time
  - an additional y% hours allocation may be provided in any single month where the base hours are exceeded
  - Bonus hours may not be pulled forward or ‘banked’